Custom Controls of Arizona, Inc.

LIMITED WARRANTY-PARTS ONLY: Custom Controls will provide and install components into control panels according to approved BOM and drawings, and warrants that its panels will be free from defects in material and workmanship under normal use and service for a period not to exceed eighteen (18) months from Date of Sale to the original consumer/purchaser OR twelve (12) months from Date of Start Up on Start Up Notification Form, whichever comes first.  In no event shall Custom Controls be liable for light bulbs, fuses, damages and failures due to misuse, abuse, improper installation, or abnormal conditions of temperature, dust, corrosives or failures due to operation above rated capacities, fire, water, lightning or other acts of God.  Custom Controls shall never be liable for consequential and incidental damages.

All repair parts are to be supplied by Custom Controls either directly or through its authorized suppliers.

TO ENFORCE RIGHTS UNDER THIS warranty:

·         The customer must return the Start Up Documentation Form enclosed with each panel to Custom Controls within five (5) business days from Date of Start Up.

·         The customer must notify Customer Service at Custom Controls by either telephone (602) 954-3949 or email customerservice@customcontrolsaz.com within twenty-four (24) hours of any panel/ component malfunction, including:

o     Tripping of Circuit Breaker or MSP, overload, or short circuit device. 

TO REQUEST WARRANTY SERVICE:  If you believe a panel or panel component is defective within the warrantyperiod, contact Customer Service at Custom Controls of Arizona, Inc. at 602-954-3949 and request an RMA.  You must provide proof-of-purchase and date of Notification of Start Up to exercise your rights under the warranty.  Return the panel/component, insured and transportation charges paid, to:

Custom Controls of Arizona, Inc.

2928 N 30th St

Suite C

Phoenix, AZ 85016

WARRANTY IS CONSIDERED NULL & VOID IF:  

·         Damage was caused by improper line voltage; or

·         Damage to panel component(s) is the direct result of external field device failure (i.e. Motor failure, Float Switch, Thermal Switch, etc.); or

·         Repair work was performed by someone other than Custom Controls or its authorized agent; or

·         Customer failed to notify Custom Controls of a panel/component malfunction within twenty-four (24) hours of occurrence; or

·         There is evidence of manipulation (decreasing/increasing) of the MSP overload setting; and/or

·         Damage to panel components was caused by the manipulation of the MSP overload setting; or

·         Customer fails to report MSP tripping from overload or short circuit; or

·         Panel components are not maintained according to manufacturer’s specification: (i.e. not changing filters on panel-mounted AC unit).